Online Loss Prevention Seminars

Tough Talk: Disclosure & Apology Update

Objectives:
Participation in this seminar will better enable participants to:
  • Recognize multiple opportunities to improve patient satisfaction through effective communication; and
  • List at least three practical skills to use when talking with patients and families about an unexpected event.

Course Description:
This seminar covers discussions of unexpected outcomes with patients and their families. When an unexpected event occurs, your approach to the patient and family will often set the stage for a healthy physician-patient relationship or one doomed to culminate in a lawsuit.

Estimated Time of Completion: 30 minutes
Cost: Free to all who are insured by ProAssurance

Continuing Medical Education Credit: ProAssurance Indemnity is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.

ProAssurance Indemnity designates this educational activity for a maximum of 0.5 AMA PRA Category 1 Credit(s)™. Physicians should only claim credit commensurate with the extent of their participation in the activity.

Premium Credit:
Except in Wisconsin, completion of this program may qualify you for a 0.5% premium credit. Please check with your ProAssurance agent, sales representative, or underwriter to confirm your eligibility at policy renewal. While not eligible for premium credit, Wisconsin physicians who complete this program will receive 0.5 hours of CME credit.

Login to take this Seminar