We're monitoring state Departments of Insurance for directives regarding premium payment, cancellations or nonrenewal notice grace periods, and other bulletins or recommendations. While we have provided summary statements regarding information that may be pertinent to insureds and agents, please read the subject bulletins in their entity for a full explanation of the scope of the directives, requests, and limitations outlined by each state. Go back to the COVID-19 Information Center.
This page last updated 12/29/2020
A Bulletin 3/30/2020 effective 3/13/2020 with the emergency
"Insurers should consider cancellation or non-renewal of policies only after exhausting all efforts to work with policyholders to continue coverage. A policy may be cancelled or non-renewed for legally recognized reasons or policy provisions other than late or failure to pay premiums."
A Bulletin effective 11/16/2020
In light of orders by health officials in several jurisdictions recommending telework or requiring social distancing in the workplace, it may not be reasonable for companies or the Division of Insurance to review rate, form, and advertisement filings consistent with the standard review timeframes. The division is notifying insurers that effective immediately filings will be automatically extended as permitted by statute.
A Bulletin 5/11/2020 extending producer CE requirements for the duration of the public health emergency
"The Order may impact various insurance regulatory statutes so that the Department may effectively render maximum assistance to overcome any potential impediment to the rapid and orderly rendering of assistance to our citizens affected by the virus..."
A Statement 3/27/2020 on the stimulus bill
"...it’s critical that the insurance industry engages with our Department and state’s businesses on creative solutions to help them survive the extraordinary challenge we face together as Californians..."
A Notice 4/3/2020 effective until 90 days after the emergency
"All licensees are hereby notified that they should not attempt to enforce policy or statutory deadlines on policyholders until ninety (90) days after the end of the statewide “state of emergency” or other “state of emergency” that impacts a specific policyholder. This includes, but is not limited to, deadlines for the submission of a sworn proof of loss, other claim forms, examinations under oath, medical examinations, physical inspections of insured property, separating damaged property from undamaged property, temporary repairs to prevent further damage, and any other policy, statutory, or insurer imposed deadlines placed on the policyholder where failure to comply could result in the forfeiture, limitation, or waiver of any policyholder(s) rights to benefits under any policy of insurance"
A Notice 4/14/2020 regarding business interruption effective with 15-40 days for claim notices
"Therefore, Insurance Commissioner Ricardo Lara finds it necessary to issue this Notice to ensure that all agents, brokers, insurance companies, and other licensees accept, forward, acknowledge, and fairly investigate all business interruption insurance claims submitted by businesses ..."
A Bulletin 5/15/2020 including May for premium refund adjustments made within 120 days
"To protect consumers and to provide consistent direction to the insurance industry regarding misclassifications of risk resulting from the COVID-19 pandemic, Bulletin 2020-3 ordered all insurers engaged in the business of insurance in this state to make an initial partial premium refund for the months of March and April to all adversely impacted California policyholders in the lines of insurance identified in Bulletin 2020-3, as quickly as practicable, but in any event no later than 120 days after the date of that Bulletin."
A Bulletin 3/27/2020 effective until orders are in effect or rescinded
"The Division directs all insurance companies issuing coverage to personal and commercial policyholders to make reasonable accommodations to prevent individuals and businesses from losing coverage due to cancellation for the non-payment of premium during this unprecedented time."
A Bulletin 9/17/2020 reissued and effective until orders are in effect or rescinded
"The Division directs all insurance companies issuing coverage to personal and commercial policyholders to make reasonable accommodations to prevent individuals and businesses from losing coverage due to cancellation for the non-payment of premium if the insured contacts the insurer regarding any financial hardship resulting from COVID-19 requesting a reasonable accommodation before the date the policy is set to expire or cancel. Effective 9/17"
An Order 3/19/2020 effective until modified or with the emergency
"Suspension of Non-Critical Court Operations and Associated Requirements. Notwithstanding any provision of the Connecticut General Statutes or of any regulation, local rule or other provision of law, I hereby suspend, for the duration of this public health and civil preparedness emergency, unless earlier modified or terminated' by me, all statutory ( 1) location or venue requirements; (2) time requirements, statutes of limitation or other limitations or deadlines relating to service of process, court proceedings or court filings; and (3) all time requirements or deadlines related to the Supreme, Appellate and Superior courts or their judicial officials to issue notices, hold court, hear matters and/or render decisions..."
A Bulletin 4/29/2020 and 6/12/2020 extending filing requirements until 2 weeks after essential company personnel return to work
"CID is willing to allow insurers an additional 30, 45 or 60 days to complete most of the following hard copy filings, but must receive a request for late filing from your foreign company, and reserves the right to reject any such individual foreign company requests based upon the financial condition and unique circumstances of that company deemed applicable to that foreign company."
A Bulletin 3/20/2020 effective immediately and shall remain in effect unless withdrawn or superseded
"In that respect, the Commissioner hereby requests that all admitted and non-admitted carriers doing business in Delaware suspend cancellations and nonrenewals due to nonpayment of premium during the pendency of the Governor’s declared State of Emergency. This request applies to all lines of insurance."
A Bulletin effective 3/26/2020 until rescinded
"The Sixth Modification now prohibits, without a court order, the suspension, cancellations and nonrenewals due to nonpayment of premium during the pendency of the Governor's declared State of emergency as follows..."
“… Policyholders are encouraged to contact their carriers to discuss their options if they are suffering a hardship as a result of a COVID-19 related restriction. Additionally, all producer licensees are advised to take all necessary actions to ensure their ability to promptly service claims and provide other essential services to insureds affected by the COVID-19 crisis.”
This Bulletin also addresses the issues of Telehealth/Telemedicine and Waiver of Preauthorizations.
A Bulletin 4/3/2020 effective immediately until withdrawn or superseded
"The purpose of this Bulletin is to provide additional guidance to insurers, other regulated entities and consumers regarding compliance with regulatory requirements during the COVID-19 public health emergency. This Bulletin is being provided in addition to, but not in place of, any prior guidance previously issued by Bulletin."
A Bulletin 4/9/2020 to Insurance Companies effective immediately until withdrawn or superseded
"The purpose of this Bulletin is to provide insurers with guidance regarding compliance with various regulatory filing deadlines during the COVID-19 public health emergency. This Bulletin is being provided in addition to, but not in place of, any prior guidance previously issued by Bulletin."
A Bulletin effective 4/23/2020 modified filing requirements for insurers during the public health emergency
"... the Department is willing to allow insurers an additional 30 or 60 days (depending on the filing) to complete most of the following filings if the company files in writing a request to late file on or before the normal deadline. The Department reserves the right to deny any request to late file based on the financial condition of the company or other unique circumstances ...."
An Order to insurers effective 4/27/20 to provide relief to policyholders
"Insurance companies and premium finance companies will be prohibited from terminating insurance contracts due to non-payment .... To this end, insurance companies shall provide policyholders the ability to repay any unpaid premiums in installments over a period of not less than twelve (12) months beginning one month after the end of the Public Health Emergency. Insurance companies shall also waive late fees for premium payments due but not paid .... To the extent not inconsistent with paragraph one above, the Department directs all insurance companies to make reasonable accommodations for policyholders during the Public Health Emergency. Reasonable accommodations should include: ...."
An Order to insurers effective 10/20/2020 to provide guidance for policyholders
"On March 20, 2020 and April 27, 2020, then Acting Commissioner Karima Woods issued Commissioner’s Orders 01-2020 and 03-2020, respectively, and Bulletin 20-IB-2-05/08 on May 18, 2020, to provide relief to District policyholders by directing all health, property and casualty insurers and premium finance companies to modify or refrain from certain activities and business practices to protect insureds. The orders and bulletins provide that the relief measures are to remain in place for the duration of the public health emergency. "
A Directive 3/20/2020 effective during emergency
"...for the next 60 days, all Property and Casualty Insurers refrain from canceling, for the cause of non-payment, any commercial policies that include business interruption coverage..."
A Memo 3/27/2020 effective until 60 days after this emergency
"The Insurance Commissioner encourages insurers to work with their insureds to ensure coverage continues during this time, policies do not lapse, and to consider the following:
1. Refrain from cancelling or non-renewing policies due to non-payment during this time of hardship and to grant a grace period for premium payments to be made;
2. Work with insureds on a structured payment plan for late premium payments;
3. Waive late fees and penalties;
4. Extend timeframes to complete property and automobile inspections or undergo medical examinations; and
5. Continue working with insureds for a period of 60 days after this health emergency has passed, or as long as reasonably practical...."
A Memo 7/17/2020 extending insurer requirements for additional 60-90 days
"Because of the continuation of the extraordinary effects COVID-19 is having on this State and the insurance industry, Memorandums 2020-1LIC, 2020-4A, and 2020-5LIC shall apply and stay in effect until determined otherwise by this office..."
A Memo 10/15/2020 mandating online applications for certain license applications and renewals
"Because of the continuation of the extraordinary effects COVID-19 is having on the insurance industry in Hawai`i and the concern for the health and safety of the public and Insurance Division personnel, the following shall take effect on November 15, 2020,and continue until further notice."
A Bulletin 4/3/2020 effective with emergency proclamation
"This Monday, the Department of Insurance will be releasing four bulletins granting unprecedented regulatory flexibility in certain areas for health insurance companies and producers to help Idahoans retain and use their coverage. The DOI is considering and continuing to work on other efforts in this complex and fluid situation."
A Bulletin 4/23/2020 to Property and Casualty Companies, Agents, Consumers, and Other Interested Parties
"...Because of the magnitude and unprecedented nature of COVID-19 related losses, policyholders should not be penalized for attempting to determine the boundaries of their coverage. The Department instructs insurance carriers that they shall not report as negative claims activity or report as a claim denial when an insured or policyholder contacts the company or its agent or broker to ask about business interruption coverage for COVID-19 under its policy..."
A Bulletin 3/31/2020 effective until disaster ends or guidance is modified
"We are working to process and respond to filings, applications, and consumer inquiries as quickly as possible, but understand that the response time may be extended, particularly for anything sent via U.S. mail. As a result, if you must file documents or send any communications to the Department, please submit information electronically, whenever possible."
A Bulletin 4/3/2020 effective with the emergency
"Moratorium on cancellations and nonrenewals. Insurers should seek to postpone or withdraw any previous notice of cancellation or nonrenewal in which the cancellation or nonrenewal occurs on or after March 9, 2020 on any in-force policy. Insurers should consider postponing the issuance of any new cancellation or nonrenewal notices through April 30, 2020, or a later time if considered reasonable given an individual consumer’s circumstance. Insurers are asked to continue coverage, even in cases of unpaid premium, through at least April 30, 2020."
A Bulletin 4/21/2020 regarding Executive Order 20-13 and Bulletin 252
"... the IDOI requests that medical malpractice insurers in Indiana extend coverage for temporary healthcare facilities which may be established in response to the COVID-19 public health emergency ..."
A Bulletin 3/26/2020
"All insurers, agents, or other persons licensed by the Kentucky Department of Insurance (“the Department”) are required to report any and all suspected fraudulent insurance acts directly to the Department pursuant to Kentucky Revised Statute..."
An Advisory Opinion 4/2/2020 extending 6 months after the bulletin
"The Kentucky Department of Insurance will allow rate reduction, loss control, and loss mitigating value-added products and services [sic] that prevent or mitigate risk at no or reduced cost to policyholders to the extent allowable..."
A Notice 4/3/2020 effective with Executive Order 2020-15
"The Department of Insurance has received inquiries regarding the process to notify medical malpractice insurers of changes to the notice of the provider's scope of practice."
A Bulletin 4/7/2020 effective immediately
"To uniformly provide regulatory relief and provide company by company relief as is appropriate, the Kentucky Department of Insurance is adopting the NAIC Model Bulletin on Complying with Regulatory Requirements during the Public Health Emergency as follows..."
A Guidance 4/24/2020 effective with Executive Order 2020-215 and 2020-220 regarding practices of premium relief
…”the Department has adjusted certain insurance related rules and regulations on a temporary basis to accommodate the critical needs of the public and business, strongly encouraging flexibility and cooperation between insurers and insureds. The Department hereby notifies all insurers that during the state of emergency, the Department will not regard certain activities as unfair trade practices or unfair methods of competition...”
A Guidance 4/30/2020 regarding temporary resident agent licenses
"The Department will issue temporary agent licenses to individual applicants meeting the requirements for licensure without requiring examination, subject to the following conditions..."
A Bulletin effective 4/7/2020 to insurers prohibiting changes in coverage
"It has come to the Superintendent’s attention that some insurers have notified their policyholders that their policies will not cover COVID-19 risks. This would be acceptable if the policy at issue clearly and unambiguously excludes these risks and the insurer is merely reminding the policyholder of the exclusion. However, no admitted or surplus lines insurer may use COVID-19 as a reason to attempt to narrow or cancel the coverage of a policy already in effect. Any such attempt will be considered a violation of Maine’s Trade Practices and Frauds law. The emerging threat of COVID-19 may not be treated as a “substantial change in the risk” justifying policy termination or unilateral policy modification when the exposure to COVID-19 is coincidental to risks that the policy already covers."
A Bulletin effective 4/29 for insurers to request financial filing extensions
"However, any carrier may contact the Bureau’s Financial Analysis Division to make a written request for an extension of time if the carrier thinks it cannot meet one or more of the following financial filing deadlines. The insurer must explain in detail the reasons for the request. The Superintendent reserves the right to reject any request for an extension."
A Bulletin 8/20/2020 regarding property and casualty premium refunds effective until further notice
"The Superintendent will not consider prospective reductions in premium, or refunds of premium made to accommodate COVID-19-related changes in exposure or risk profile, to be an unfairly discriminatory rating practice to the extent that they are reasonable and consistently applied. Likewise, the Superintendent will not regard reasonable and consistently applied premium adjustments or audit accommodations, as described in this bulletin, as violations of statutes that govern the return of premium to policyholders, limit the frequency of premium changes, prohibit improper rebates to induce the purchase or retention of insurance, or impose a duty to adhere to approved rating plans..."
A Bulletin 3/20/2020 effective during emergency for insurers
"In light of these difficult circumstances, I encourage all Life & Health Carriers and Property and Casualty Insurers doing business in the State to make reasonable accommodations so that individuals and businesses do not lose coverage due to non-payment of premium during this emergency. Reasonable accommodations may include suspension of premiums due, extension of billing due dates and premium grace periods, and waiver of installment and late payment fees."
A Bulletin 3/23/2020 effective during emergency to insurers
The Maryland Insurance Administration encourages all Property & Casualty insurers to consider making rate filings that provide temporary relief to insureds during this emergency. Filings may take the form of a premium discount for specific perils or coverages, or any other appropriate reduction in premium commensurate with reduced loss exposure. The Maryland Insurance Administration will waive filing fees for rate relief filings and provide expedited review.
A Bulletin 3/25/2020 with 45-day mailing extension during emergency for cancellation by insurer
“The advance notice mailing requirement under §§ 27-613 and 27-614 that a PPA notice of cancellation (other than for non-payment1 [see footnote 1 in Bulletin]), non-renewal, or premium increase be mailed 45 days in advance of the proposed action is hereby suspended for the duration of the state of emergency.”
A Bulletin in effect with Order 20-03-30-04 during the state of emergency for producers
"This executive order authorized remote notarizations during the state of emergency and also provided guidelines for remotely notarizing documents during this time. Please be advised that during the state of emergency, it is permissible for licensed title insurance producers to conduct remote settlements so long as the settlement agent follows the guidelines as they are outlined in the governor’s order."
A Bulletin 4/3/2020 to property & casualty insures and producers during the emergency
To: All Property & Casualty Insurance Companies and Producers, All Public Adjusters regarding 1) Claim Reporting / First Notice of Loss 2) Sworn Statements in Proof of Loss Additional Living Expenses / Loss of Use / Rental Reimbursement / Non-COVID-19 Business Interruption claims 4) Examinations Under Oath (“EUO”) 5) Replacement Cost (“RC”) payments / § 19-213 of the Insurance Article ...
A Bulletin 4/9/2020 to insurers during emergency
"We note that some insurers may have implemented rate relief measures without making a filing with the Insurance Administration. Per Bulletin #20-12, the Insurance Administration has waived filing fees for these situations and we have relaxed standard practices to allow insurers to implement rate relief measures without delay. If your company has implemented rate relief measures without making a filing, please make the filing promptly. These filings are required and allow us to keep track of the activity in our market."
A Bulletin 4/13/2020 to insurers and producers during emergency
"Some commercial policies contain short-rate penalty provisions for mid-term non-payment cancellations or other cancellation requests from the insured. The Insurance Administration requests all insurers to waive or reduce to the greatest extent possible short-rate cancellation penalties during the COVID-19 crisis."
A Bulletin 7/2/2020 effective during emergency
"In addition, and in response to requests for guidance by property and casualty insurers that have deferred cancellation and/or premium collection, the Administration provides the following guidance to insurers with respect to the resumption of non-payment cancellations of property and casualty insurance policies in Maryland: 1. All existing legal requirements for advance notification, mailing method and content of such notices are in effect; 2. An insurer may not cancel a current policy term as a result of a past due amount from a prior term; 3. Payments received from insureds that are in arrears should be applied to the current policy period before being applied to a prior term’s premium due;..."
A Bulletin 3/23/2020 during emergency for insurers
"All carriers are advised to provide employers and individuals with as much flexibility as is reasonably possible during the period of the COVID-19 public health crisis to maintain their existing coverage despite policyholders' growing concerns about being able to send their premiums in on time. Carriers should explore all possible ways to relax due dates for premiums payments and consider cancellation or non-renewal of policies only after exhausting other efforts to work with policyholders to continue coverage."
A Bulletin 3/27/2020 during emergency for insurers
"...we ask that all Medical Malpractice Carriers review their existing coverage and/or coverage forms to ensure that such coverage provides flexibility where needed and/or to file or add endorsements to their existing policies to ensure that existing coverage will apply to health care professionals who are acting within the scope of their professional license when they respond to the COVID-19 public health crisis, whether within Massachusetts or in another state..."
A Bulletin 4/3/2020 during the emergency for producers
"The Licensing Order recognizes that the escalating COVID-19 public health emergency likely will make it difficult for licensed professionals to renew or satisfy certain requirements for renewal of their licenses during the state of emergency that was declared by Governor Baker on March 10, 2020 by Executive Order No. 591 ... The Licensing Order further recognizes that licensed professionals provide significant services within the Commonwealth, and the unavailability of licensed professionals would hamper the recovery of the Commonwealth's economy..."
A Bulletin effective 4/29/2020 during the emergency regarding temporary producer licenses
To address the current inability of new applicants to obtain an insurance producer license in Massachusetts, effective immediately and during the State of emergency, the Division will issue Temporary Insurance Producer Licenses in accordance with M.G.L.c. 175”
A Bulletin 7/20/2020 regarding filing requirements for insurers
"Continued Flexibility Relative to Financial Statement Filings
Notarization/Filing of Hard Copy Originals ... as applicable, require each licensed insurance company, health maintenance organization, fraternal benefit society and workers' compensation self-insurance group ("Insurers") to file with the Division and the National Association ... for 10 days after the COVID-19 public health emergency is terminated..."
A Bulletin effective 10-07-2020
"Individual insurance license extensions Granted during the covid-19 health crisis. As a result of improving public health data and the Governor's Rescission Order, the Division issues this Bulletin in preparation for returning to regularly scheduled license renewals for individual insurance licenses."
A Bulletin 4/13/2020 effective 90 days after the emergency for insurers
"Regarding insurance premium payments, the Director strongly encourages insurers to provide their insureds with at least a 60-day grace period to pay insurance premiums so that insurance policies are not cancelled for nonpayment of premium. Insurers may effectuate this directive by offering payment accommodations, such as allowing consumers to defer payments (without incurring interest), extending payment due dates, and/or waiving late or reinstatement fees. DIFS encourages insurers to allow for payment plans for the backdue premium at the end of an insured’s 60-day grace period, in lieu of a balloon-type premium bill. Furthermore, automobile and home insurers offering insurance under the Essential Insurance Act should consider allowing flexibility related to eligibility determinations related to non-payment of premium."
A Bulletin effective 4/13/2020 until 30 or 60 days after the emergency for insurers' filings
"This Bulletin additionally provides those entities or persons may request that the Director allow a 30- or 60-day delay in submitting certain regulatory filings. Those regulatory filings are identified below by indicating the filing’s current, unmodified due date and whether a 30- or 60-day delay may be available to extend the due date for a particular filing upon request."
A Bulletin effective 4/24/2020 extending temporary producer licenses for 90 days or 30 days after the emergency
“This bulletin supersedes Bulletin 2020-15-INS, which is hereby rescinded .... Effective immediately, DIFS will issue temporary producer licenses to applicants meeting the requirements for licensure under Section 1205(1) of the Insurance Code, MCL 500.1205(1 ), without requiring examination, subject to the following: .…”
A Bulletin effective 10/12/2020 stating the end of executive orders issued under the governor's emergency powers
“On October 12, 2020, the Michigan Supreme Court issued an order in House of Representatives v Governor, Docket No. 161917, stating that, consistent with the ruling In re Certified Questions and effective immediately, the Executive Orders issued under the Emergency Powers of the Governor Act 'are of no continuing legal effect.'”
A Bulletin 4/14/2020 for license/registration renewals, regulatory deadlines and requirements
"The Mississippi Insurance Department (“MID”) is aware that as a result of these necessary actions, companies in this State may be unable to renew their licenses/registrations, pay applicable fees or make required filings pursuant to the Annual Statement Filing requirements in a timely fashion. As a result, the MID is offering the following guidance as it relates to these and other regulatory filing ..."
A Bulletin 9/1/2020 for the waiver of on-site review requirements
"This flexibility is being provided in light of guidance from the Centers for Diseas Control and Prevention (CDC) that individuals practice social distancing to the extent possible in order to mitigate their chances of getting or spreading COVID-19."
A Bulletin 4/10/2020 to all insurers regarding SERF filings
"Insurers choosing to provide premium relief to insureds as a result of the COVID-19 emergency are strongly encouraged to submit SERFF filings in order to document such strategies.
As the insurance community is navigating these unprecedented times, it is important that
transparent, consistent communication be maintained. The SERFF system serves as a digital filing cabinet for insurance products and will serve as historical documentation on how each company responded to this event."
A Bulletin 4/13/2020 effective until rescinded or Executive Order 20-04 terminates
"... will begin issuing temporary resident insurance producer licenses for the following lines of business: Life, Variable Life and Variable Annuity, Accident and Health, Property, Casualty, Personal Lines and Crop. The Department will temporarily waive the licensing requirement of successfully passing an examination for these lines of business provided a currently licensed Missouri insurance producer will sponsor the applicant."
A Bulletin 5/7/2020 effective 6/15/2020
"To assist individuals and entities regulated by the Department in planning for the future, notice is hereby provided that the Department will rescind Bulletin 20-05, and the extension provided herein, effective June 15, 2020..."
A Letter effective 3/26/2020 to insurers during the COVID-19 pandemic
A Notice 3/27/2020 accommodations by insurers during the pandemic
"If an insurer administers accommodations on a consistent and fair basis, the Nebraska Department of Insurance does not consider them to be violations of the Nebraska Unfair Trade Practices Act, the Nebraska Unfair Claims Settlement Practices Act nor associated regulations.
Amendatory filings and prior approvals for accommodation practices will not be required by the Department at this time, however, an informational email to the appropriate department division is requested."
A Notice 4/8/2020 to insurers for the duration of the emergency
"The purpose of this notice is for the Nebraska Department of Insurance (NDOI) to advise all insurance companies regarding compliance with regulatory requirements during the COVID-19 public health emergency. This flexibility is being provided in part to recognize that we and other states anticipate using additional targeted information requests to gather more specific information and your prompt attention to those matters is appreciated."
A Notice regarding proctored exams available for producers until 9/30/2020
"Effective today, the Nebraska Department of Insurance has the option available for candidates to take remotely-proctored exams called ProProctor. Visit Prometric’s Nebraska insurance testing page at www.prometric.com/nebraska/insurance to learn more about taking the Nebraska Insurance Exam.
A Notice effective 5/1/2020 to producers
"Effective May 1, Prometric, the insurance producer licensing testing vendor for the Nebraska Department of Insurance, will be reopening some of the insurance testing centers in the state. Virtual testing is also available. Also effective May 1, the Nebraska Department of Insurance will no longer be issuing temporary insurance licenses."
A Statement effective 3/30/2020 until after the emergency passes
"The Nevada Division of Insurance (“Division”) encourages all Property & Casualty (“P&C”) carriers to consider the following relief for those Nevadans affected by the COVID-19 outbreak. The focus of all of the actions below should be on the industry’s consumer service obligations.
A Statement 4/27/2020 regarding temporary licensing
"To continue to meet the Division’s mission to protect insurance consumers, the Division does not plan to waive the requirements for licensure, however, the Division is pleased to announce that its testing vendor, Pearson VUE, is offering individuals to take insurance exams at another set of Test Centers within Nevada that have established safety protocols to prevent the spread of COVID-19."
A Bulletin 4/8/2020 to insures and insurers regarding Emergency Order 8 (telehealth)
"Although several provider types are listed under this section of the order, the department requires coverage of telemedicine services for all provider types when the services are covered under the health benefit policy and clinically appropriate through telehealth."
A Bulletin 4/10/20 to insurers and licensees regarding information security
"The Purpose of this bulletin is to provide additional guidance regarding filing annual certifications and safe harbor exceptions.” The bulletin addresses the following topics: Information Security Program, Annual Certification for Domestic Insurers, and Written Statements Certifying Compliance for all other licensees ..."
A Bulletin effective 4/20/2020 until withdrawn
"...The commissioner will not consider the above-detailed types of COVID-19 related changes to be unfairly discriminatory practices to the extent that they are reasonably and consistently applied. The commissioner will further not regard such reasonably and consistently applied COVID-19 related changes to be violations of statutes that govern the return of premium to policyholders, limit the frequency of premium changes, or prohibit improper rebates to induce the purchase or retention of insurance so long as a filing is provided for expedited review."
A Bulletin 7/16/2020 to all domestic and foreign companies extending filing requirements through 8/31/2020
"The New Hampshire Insurance Department will accept electronic filing of the August 15th filings via email..."
A Bulletin 3/19/2020 during the pandemic to producers and insurers
"Consistent with prudent insurance practices, the Department encourages the following: relaxing due dates for premium payments and insurance policy based loan payments, extending grace periods, waiving late fees and penalties, allowing forbearance with regard to the cancellation/non-renewal of policies, allowing payment plans for premium payments ... and exercising judicious efforts to assist affected policyholders and work with them to make sure that their insurance policies do not lapse."
A Bulletin 3/9/2020 to insurers, licensed producers, insureds issuing 90-day grace period for premiums due 4/1/2020 or 5/1/2020
"... to exercise appropriate forbearances on collection documentation; to amortize any unpaid payments over the remainder of the policy term or a period of up to 12 months, as appropriate, as directed by the Commissioner; and to refrain from seeking recoupment of any unpaid claims paid during the emergency grace period. The Department of Banking and Insurance (“Department”) is issuing this Bulletin to direct all property and casualty insurance carriers to extend a grace period to their insureds as set forth herein."
New Jersey Important Notice from ProAssurance
Premium Payment Grace Period Related to COVID-19
On March 9, 2020, the New Jersey Department of Banking and Insurance issued Bulletin 20-15. The Bulletin provides, in pertinent part:
“In response to the disruption caused by COVID-19, the Department is directing all licensed property and casualty insurance carriers to provide their insureds who may be experiencing a financial hardship due to COVID-19 with at least a 90-day grace period to pay insurance premiums so that insurance policies are not cancelled for nonpayment of premium during this challenging time due to circumstances beyond the control of the insured. A policyholder may elect this 90-day emergency grace period to begin retroactively on April 1, 2020 or opt for the grace period to begin on May 1, 2020. During this extended grace period, insurers shall not cancel any insurance policy for nonpayment.
Insurers are also directed to:
Please contact the underwriter for your account if you have any questions. You may also contact us at 1-800-282-6242
This notice is for informational purpose only and does not affect the terms and conditions of any policy of insurance you may have with us.
A Bulletin effective 5/1/2020
"Temporary resident insurance producer licenses will only be issued during the duration of the state of emergency and public health emergency declared pursuant to EO 103."
A Bulletin 8/10/2020 to licensed insurance producers, insurance education schools, and other interested parties
"Accordingly, the Department is issuing this Bulletin to provide that all self-study courses that were or will be taken during the state of emergency and public health emergency declared pursuant to EO 103 and extended through EO 171, and for any future extensions of the public health emergency declared in EO 103, do not need to include a monitored examination..."
A Bulletin 9/14/2020 to licensed insurance producers, insurance education schools, and other interested parties
The purpose of this bulletin is to provide notice to applicants for licensure as insurance producers or public adjusters that they will have the option of taking the appropriate licensing examination either remotely or in-person."
A Bulletin 3/20/2020 to insurers issuing extensions effective 30 days after the emergency
"In response to the disruption caused by the outbreak, I am requesting that all insurance companies refrain from cancelling or non-renewing policies of businesses and individuals negatively impacted by the disruption due to the non-payment of premiums during this public health emergency, or at a minimum, provide extended grace periods for payment of premiums. We encourage implementing these practices as soon as possible and consider extending them for a minimum of thirty (30) days after the emergency is declared over."
A Bulletin effective 4/29/2020
A Bulletin effective 10/01/2020
"The superintendent of insurance imposed a moratorium on excepted benefits filings until rules are promulgated pursuant to Section 59A-23G-3NMSA1978. Effective October 1, 2020, the following excepted benefits products are subject to the iules promulgated in 13.10.34 NMAC: coverage-only for accident insurance; coverage-only for a specified disease or illness; hospital indemnity or other fixed indemnity insurance; and Champus/TRICARE supplement plans that provide one or more of the coverages specified in (l) through (3). Because rules now apply to these excepted benefits products, the superintendent hereby lifts the filing moratorium with respect to these plans, effective immediately. All other types of excepted benefits forms and rates that are submitted for review will continue to be withdrawn administratively and rejected in SERFF."
A Circular effective 3/19/2020 through the outbreak for all regulated entities
"In response to this crisis, DFS is issuing guidance to urge all regulated entities during this outbreak to do their part to alleviate the adverse impact caused by COVID-19 on those consumers and small businesses that can demonstrate financial hardship caused by COVID-19, including taking reasonable and prudent actions to support affected New Yorkers by:
A Guidance effective 3/19/20 during the current state of emergency pursuant to insurance producers pursuant to new 11 NYCRR § 229.5(b) and 3 NYCRR § 405.6(b)(4)
"Second, the Department is accommodating Producers by reducing their burden to fulfill the Notice Obligations during the current state of emergency. Specifically, for the duration of the current state of emergency, Producers may comply with the Notice Obligations by emailing the notices to the consumers for which the Producers have email addresses, regardless of whether the consumers have consented to receiving this notice via email."
A Guidance effective 3/29/20 during the current state of emergency to insurers pursuant to new 11 NYCRR §229.5(a) and 3 NYCRR §405.6(b)(3)
"Second, the Department is accommodating Insurers by reducing their burden to fulfill the Notice Obligations during the current state of emergency and accelerate dissemination of the information to holders ..."
A Guidance effective 4/13/2020 until further notice regarding cybersecurity for regulated entities
"The Department of Financial Services (“DFS”) has identified several areas of heightened cybersecurity risk as a result of this crisis. As called for by DFS’s cybersecurity regulation, 23 NYCRR Part 500, regulated entities should assess the risks described below and address them appropriately ..."
A Bulletin 8/10/2020 for individual producer license expiration extension to 11/5/2020
"The Department of Financial Services has released Supplement No. 3 to Insurance Circular Letter No. 9 (2020) offering license expiration relief to individual insurance producers, including individual excess line brokers, through November 5, 2020..."
A Bulletin effective 3/27/2020 until updated for insures, agents, and insurers
"... provides the specifics pertaining to extensions, deferrals, and other extra requirements applicable to the entities as referenced therein. Such entities are required to provide their customers adversely affected in the disaster area specific relief of the insureds’ payment, submission of claims and other responsibilities. You are encouraged to review the statutory requirements for proper implementation.
All entities that are subject to North Carolina’s External Review Law, NCGS 58-50 Part 4, shall allow consumers, whose requests may have been impacted by the disaster, additional time for their requests to be received and reviewed. Additionally, for cases that have been accepted and additional information is being submitted, the timeframes for receiving this information will also be extended."
A Bulletin effective 3/30/2020 until expiration of the state of emergency for insureds, agents, and insurers
"This bulletin pertains to all insurers (“Insurers”) providing property and casualty, life, and long term care insurance policies (“policies”) in the State of Ohio. The purpose of this bulletin is to notify Insurers that they must provide their insureds with at least a 60-day grace period to pay insurance premiums or submit information."
A Bulletin effective 4/15/2020 until the expiration of the state of emergency for agents and insurers
"Effective immediately and continuing until the end of the Stay at Home Order and only under the following conditions, temporary licenses will be issued to major line resident agent license applicants without requiring examination or criminal records checks..."
A Bulletin effective 4/15/2020 until the expiration of the state of emergency for insureds, agents, and insurers
"Individuals, companies, and other entities licensed pursuant to laws of this state relating to insurance are hereby notified that the Superintendent may, upon written request, modify the effect of legal or procedural requirements related to financial filings, including, but not limited to, deadlines, due dates, times of default, time expirations, periods of time, or other acts or events set forth in the laws of this state relating to insurance; the “laws of this state relating to insurance” has the same meaning as in section 3901.04 of the Revised Code, and includes any associated administrative rules and Department bulletins."
A Bulletin effective 10/02/2020 replacing rescinded Bulletin No. 2020-007
"The Superintendent is not requiring Insurers to waive any premiums or other consideration owed on any policy or contract during this period of time. Further, the Superintendent anticipates that a failure to pay premiums or remit consideration by the end of the grace period may subject the policy to a retroactive cancellation, in accordance with the policy terms."
A Bulletin 3/20/2020 updated 4/6/2020 effective up to 90 days after the state of emergency ends for healthcare liability insureds, insurers
"Property and casualty carriers shall suspend all claims reporting deadlines for the duration of the emergency declaration and extend all policyholder rights or benefits related to deadlines until 90 days after the state of emergency ends."
A Notice effective 3/20/2020 until further notice for insureds, agents, and insurers
"Insurers should consider the following actions: consistent with prudent insurance practices, relaxing due dates for premium payments, extending grace periods, waiving late fees and penalties, and allowing payment plans for premium payments to otherwise avoid a lapse in coverage. Insurers should consider cancellation or non-renewal of policies only after exhausting other efforts to work with policyholders to continue coverage."
A Notice effective 4/22/2020 until further notice for producers and insurers
"Due to the COVID-19 pandemic, all producer examination testing centers are currently closed in Pennsylvania and will remain closed until further notice. Therefore, in order to assure the continuity of certain vital insurance services and to address the disruption caused by the COVID-19 pandemic, the Pennsylvania Insurance Department (Department) is issuing this Notice to all Pennsylvania insurance companies, agencies and interested parties. Pursuant to section 609-A of Act 147 of 2002 (P.L. 118), 40 P.S. § 310.9, the Department will be commencing the issuance of temporary producer licenses to those qualifying individuals desiring to become Pennsylvania resident insurance producers ..."
A Notice effective 4/25/2020
“...the Department is encouraging insurance carriers to work with premium finance companies to facilitate any grace period modifications. Furthermore, insurance carriers should recall that their ultimate responsibility is to the policyholder. As such, when a policy is being cancelled because of a premium finance default, the Department advises that insurance carriers should work directly with the policyholder to provide any reasonable flexibility and accommodations to the policyholder to allow the policy to remain in effect.”
A Notice effective 4/25/2020 until further notice for licensees regarding education courses and license renewals
“While the Department strongly encourages licensees to take advantage of online CE courses, the Department understands that at this time, the circumstances related to COVID-19 may prevent some licensees from being able to complete CE requirements in time for their licensing renewal. Therefore, until further notice, the Commissioner of the Commonwealth, under section 608-A(e) of The Insurance Department Act of 1921 (act) (40 P.S. § 310.8(e)), will temporarily waive CE requirements for licensees who cannot meet requirements due to extenuating circumstances related to COVID-19.”
A Notice effective 4/25/2020 for insurance companies
“The Insurance Department (Department) specifically encourages the entities and individuals it regulates to assist those affected by the current situation. Insurers should consider the following actions: consistent with prudent insurance practices; relaxing due dates for premiums payments; extending grace periods; waiving late fees and penalties; and allowing payment plans for premiums payments to otherwise avoid a lapse in coverage. Insurers should consider cancellation or nonrenewal of policies only after exhausting other efforts to work with policyholders to continue coverage.”
A Bulletin effective 5/2/2020 until further notice
"Under section 609-A of The Insurance Department Act of 1921 (act) (40 P.S. § 310.9), the Department will begin the issuance of temporary producer licenses to those qualifying individuals wishing to become resident insurance producers in this Commonwealth."
A Notice 5/23/2020 regarding guidance to licensees moving to Yellow Phase of reopening
“Telework and remote operations must continue where feasible in counties that have been designated to move to the yellow phase; however, in instances where that is not feasible, insurance licensees will be permitted to resume in-person operations, including in-person sales, with restrictions to protect licensees and consumers. Licensees must adhere to the guidance, building safety and business safety orders issued by Governor Tom Wolf that details procedures businesses must follow to conduct in-person operations in counties slated to move to the yellow phase of reopening. Licensees are advised that unsolicited in-person sales continue to be prohibited across this Commonwealth under Governor Tom Wolf's order, regardless if licensees are operating in red or yellow counties…”
A Notice effective 10-19-2020 to modify Notice 2020-12
"On April 22, 2020, to assure the continuity of certain vital insurance services and to address the disruption caused by the spread of the novel coronavirus (COVID-19) in this Commonwealth, the Insurance Department (Department) issued notice 2020-12 to announce the Department's beginning of temporary resident producer licensure to qualifying individuals under section 609-A of The Insurance Department Act of 1921 (40 P.S. § 310.9). Since test centers are now operating, and online remote testing is available for insurance license examinations in the Commonwealth, the disruption caused by COVID-19 has been mitigated. Therefore, effective October 19, 2020, the Department will no longer accept applications for temporary licensure."
A statement effective 12-29-2020 regarding balance billing protections in the COVID-19 Relief Bill
"Today, Pennsylvania Insurance Commissioner Jessica Altman highlighted the balance billing protections in the COVID-19 Relief Bill. Recognizing the significance of the legislation and the relief for consumers, the commissioner issued the following statement..."
A Bulletin effective 3/25/2020 during the COVID-19 emergency for agents and insurers
“Provide as much flexibility as possible to allow insureds to maintain their existing coverage by implementing and extending grace periods for premium payments, allowing payment plans for premium payments and instituting whatever other measures necessary to assist insureds in avoiding or delaying cancellation or a lapse of insurance coverage.”
A Bulletin effective 4/17/2020 temporary licenses available to producers
"The COVID-19 emergency has caused the suspension of insurance producer licensing exams and limitations on statewide background check services. As a result the Department will be offering a Temporary Insurance Producer License in accordance with R.I. Gen. Laws § 27-2.4-13. The stipulations regarding this temporary license are as follows ..."
A Bulletin effective 3/25/2020 during the COVID-19 state of emergency for agents and insurers
"This relief may include, but is not limited to, the following: extension of premium payment deadlines,; additional time before non-renewals or cancellations become effective; extension of proof of loss deadlines; .…"
A Bulletin effective 4/2/2020 until further notice for producers and other licensed individuals
"... this bulletin advises all insurers, producers, surplus lines brokers, bail bondsmen, and other licensed or authorized individuals and entities of the actions taken by this Department to process licenses, address issues related to services provided by third-party vendors, and extend compliance deadlines."
A Bulletin effective 4/24/2020 to insurers re: compliance deadlines
"As a part of the South Carolina Department of Insurance’s response to this pandemic, this bulletin advises all company licensees of the changes to compliance deadlines for certain regulatory requirements during the COVID-19 public health emergency. This flexibility is being provided, in part, to recognize that we and other states anticipate using additional targeted information requests to gather more specific information related to this public health emergency ...."
A Bulletin effective 4/20/2020 for producers until the COVID-19 emergency ends
"Due to the extraordinary circumstances of COVID-19, insurance producer examination vendors have been unable to administer examinations to applicants. The suspension of operations and/or closure of facilities by these third-party vendors has prevented prospective applicants from obtaining licensure and securing employment. Under the authority of SDCL §§58-30-165 and 58-30-166, the Director of the South Dakota Division of Insurance (“Division”) has found that circumstances exist where the public interest will best be served by the issuance of temporary insurance producer licenses under the following guidelines ...."
A Bulletin effective 3/24/2020 during the COVID-19 public health emergency for insurers
"Carriers should explain existing applicable grace periods that may allow policyholders to delay premium payments without losing coverage. Additionally, carriers should explore ways to eliminate late fees, non-sufficient funds fees, and installment fees."
A Bulletin effective 4/3/2020 until further notice to premium finance companies and insurers
"Considering the unprecedented challenges to individuals and businesses resulting from COVID-19, the Department of Financial Institutions is encouraging premium finance companies, to the greatest extent possible, to accommodate insureds by extending or providing grace periods for loan payments or to be otherwise flexible with respect to determinations of default under premium finance agreements. Moreover, in order to facilitate this accommodation, the Department of Commerce and Insurance is encouraging insurance carriers to work with premium finance companies to facilitate any grace period modifications."
A Bulletin effective 4/13/2020 during the COVID-19 public health emergency to all insurers
"The purpose of this bulletin is for the Tennessee Department of Commerce & Insurance (TDCI) to advise all insurance companies regarding compliance with regulatory requirements during the COVID-19 public health emergency. This flexibility is being provided in part to recognize that TDCI and other states’ Departments anticipate using additional targeted information requests to gather more specific information and your prompt attention to those matters is appreciated..."
A Bulletin effective 4/24/2020 extending temporary licenses for producers 180 days
“Effective immediately, the Department will issue temporary producer licenses to applicants meeting the requirements for licensure without requiring examination for life, accident and health, property, casualty, and personal lines insurance subject to the following…”
A Bulletin effective 3/23/2020 until further notice for property & casualty insurers and agents
"Taken together, the Governor’s suspension and the Commissioner’s declaration have the effect of extending claim-handling deadlines imposed by the state’s prompt payment laws for an additional 15 days to help carriers respond to the COVID-19 outbreak. TDI expects all carriers to work with policyholders who may experience financial hardships due to the COVID-19 outbreak. TDI encourages carriers to use grace periods for payments, temporary suspension of premium payments, payment plans, and other actions to allow continuing insurance coverage as appropriate. TDI will work with carriers to minimize the regulatory effects of an insurer’s actions to provide policyholder relief, specifically for financial review requirements. The term “suspension” is not intended to mean the forgiveness of the premium.
Automatic bank drafts for premium payments may continue according to a carrier’s written agreement with a policyholder, unless a policyholder notifies a carrier of a specific hardship. This should be weighed against the potential disruption to a carrier’s business model or the inconvenience caused to the policyholder by multiple payments. It is TDI’s expectation that carriers will work directly with policyholders to resolve issues and minimize the effects of any penalties or additional charges."
A Bulletin effective 3/25/2020 until further notice for property & casualty insurers
The Texas Department of Insurance posted a bulletin for financial filing requirements and fees and flexibility for electronic submissions, signatures, fingerprints, and more. TDI has posted a modified filings chart that will be updated as needed.
A Bulletin effective 4/15/2020 effective until further notice for property & casualty insures and agents
"For policies calculated using an auditable exposure that may have changed as a result of the COVID-19 outbreak, TDI encourages insurers to:
Conduct midterm premium audits if requested by policyholders. Many policies allow midterm audits and do not require an onsite audit.
Allow policyholders to self-audit and report changes in the auditable exposure the company used to calculate the premium.
Consider any reduced risk for businesses that change operations or elect to continue paying employees when they are not working.
Make other adjustments to reduce the premium as appropriate."
A Bulletin effective 4/17/2020 effective until further notice for insurers
"Governor Greg Abbott has issued a disaster declaration in response to the COVID-19 pandemic. Given the economic hardships sustained by Texas residents, the Texas Department of Insurance (TDI) reminds carriers that Insurance Code Section 559.103 provides for exceptions to the use of credit scores affected by certain events, including temporary job loss."
A Bulletin effective 4/2/2020 until further notice to all property and casualty insurers, brokers, and agents
"Today's slowed business climate provides insurers with opportunities to serve their policyholders in unique ways. Where premium is based on payroll, sales, or other projections that don't reflect actual performance, insurers are encouraged to adjust premiums when possible. Where premium is based on operations that have ceased, the same opportunity is available. Where businesses have adapted their operations to meet the new coronavirus reality, curbside pick-up and product delivery being examples, insurers should consider offering additional coverage options in an effort to support those new operations. Insurers are encouraged to pursue these opportunities where available."
A Bulletin effective 4/8/2020 during the COVID-19 public health emergency for insurers
"The purpose of this bulletin is for the Utah Insurance Department (UID) to advise all insurance companies regarding compliance with regulatory requirements during the COVID-19 public health emergency. This flexibility is being provided in part to recognize that we and other states anticipate using additional targeted information requests to gather more specific information and your prompt attention to those matters is appreciated."
A Bulletin effective 4/7/2020 during the COVID-19 public health emergency for insurers
"All Property & Casualty insurers should consider making rate filings that provide temporary relief to insureds during the COVID-19 public health emergency. These filings may include premium discounts for specific perils or coverages, as well as any other appropriate reduction in premium commensurate with the reduced exposure, such as reduced driving, reduced liability, or reduced property exposures..."
A Notice effective 3/25/2020 until further notice to insurers
"When you are contacted by an insured regarding a claim under their policy, I fully expect that you will follow the minimum standard of claims handling regulations found in WAC 284-30-330 through WAC 284-30-380."
An Order effective 3/18/2020 until further notice to insurers
"Insurers and other regulated entities must not issue a cancellation notice or nonrenewal notice pertaining to any insurance policy, plan or contract if the reason for cancellation or nonrenewal is a result of circumstances stemming from the COVID-19 pandemic and the corresponding State of Emergency, Executive Order 2-20, any subsequent executive orders or other governmental actions. Insurers and other regulated entities should be flexible with respect to allowing alternative payment arrangements for the satisfaction of premiums that are due or that which may become delinquent as a result of the emergency. However, nothing herein shall be construed to exempt or excuse an insured from the obligation to pay the premiums otherwise due for insurance coverage or benefit actually provided or received."
A Bulletin effective 3/26/2020 until amended, revised, or rescinded for insurers
"...the OIC instructs that insurers can, and should, require validation that the adverse circumstances of the insured or policyholder are directly related to the COVID-19 pandemic and the State of Emergency, or any subsequent Executive Orders issued by the Governor which closed businesses or ordered residents to remain at home unless performing an essential activity, by obtaining evidence in writing, or otherwise, from an employer, policyholder, insured or other appropriate source before foregoing a cancellation or nonrenewal ..."
A Bulletin 5/4/2020 regarding premium taxes and surcharges
"It is challenging for the OIC to issue a blanket opinion on refunds and credits when insurance companies have chosen to provide premium relief to policyholders in different ways. Nevertheless, it is the OIC’s general position that any premium tax or surcharge assessed against the portion of an insurance premium that is refunded should also be refunded to the policyholder..."
A Bulletin effective 3/20/2020 during the COVID-19 public health emergency for insurers
Insurers are encouraged to offer flexibility to insureds who are incurring economic hardship. This flexibility can include offering non-cancellation periods, deferred premium payments, premium holidays and acceleration or waiver of underwriting requirements. OCI will not view any accommodations made to insureds incurring economic hardship during the COVID-19 public health emergency as violating insurance laws such as unfair inducement prohibitions. Accommodations should not be applied in an unfairly discriminatory manner.
A Bulletin effective 3/31/2020 during the COVID-19 public health emergency for insurers
"OCI asks that medical malpractice insurers recognize that services that have typically been offered in-person will now be provided via telemedicine during the COVID-19 pandemic. Also, healthcare providers that have not engaged in telemedicine in the past may move their practice to telemedicine during the pandemic. Medical malpractice insurers should also be aware that providers are being asked to take on new patients to free other providers to treat those with COVID-19."
A Bulletin 4/21/2020 effective during the emergency
"In addition, the Act includes a non-statutory provision related to the mandatory healthcare liability policy requirements of Ch. 655. During the public health emergency, a physician or nurse anesthetist for whom this state is not a principal place of practice but who is authorized to practice in this state on a temporary basis may fulfill the mandatory insurance requirements of s. 655.23 (3) (a), Stats., by filing with OCI a certificate of insurance for a policy of health care liability insurance issued by an insurer that is authorized in a jurisdiction accredited by the National Association of Insurance Commissioners."
A Bulletin effective 4/17/2020 for insurers, agents, and interested parties
"Effective Friday, April 17, 2020, the Wisconsin Office of the Commissioner of Insurance (OCI) made remotely proctored insurance agent licensing exams available using a remote testing application..."
These links go to bulletin or COVID-19 information pages from state DOIs. Italics means they have issued at least one COVID-19 bulletin applicable to medical professional liability insurance carriers and those bulletins are posted on this page.
We are additionally monitoring information from the National Association of Insurance Commissioners' Coronavirus Resource Center.
Last updated 8/21/20.
Get up-to-date information on guidance and requirements states have issued on returning to full-time practice as social distancing restrictions are lifted.
Certain states are granting healthcare providers immunity or making declarations on the standard of care.