Medical Practice Site Survey

Promoting Patient Safety

Your practice can benefit from a Medical Practice Site Survey (MPSS), an on-site risk assessment for the purpose of enhancing patient safety and helping reduce risk in your medical practice. Insureds can request a confidential on-site risk assessment to help identify opportunities for improvement. A Risk Resource Advisor will guide you through the process and offer sound advice.

Helping You Mitigate Risk

Highly trained Risk Resource Advisors evaluate your practice’s potential risk. The assessment includes a review of policies, procedures, and current processes. MPSS is a value-added service, available to insureds at no additional cost.

The assessment addresses:                                                                    

  • An overview of your medical practice
  • A tour of your practice
  • Employee records, training, and licensure
  • Staff and physician competency/credentialing review
  • Office administration—scheduling, special accommodations, collections, patient termination, and complaints/incidents
  • Tracking procedures—diagnostic tests, patient appointments, physician communication, and routine check-ups
  • Patient services in specific patient populations (i.e. Geriatrics, Pediatrics, etc.)
  • Office procedures and surgery—including sedation/anesthesia
  • Medication administration
  • Communication protocol—phone calls and staff training
  • Medical devices—emergency equipment, training, and testing
  • Medical records and electronic communication—patient information and risk management
  • Document review and checklists—release forms, policies, patient communication, organization, documentation, informed consent, injections, and controlled substances

At ProAssurance, we want to help you reduce risk exposure. During the MPSS, an Advisor will discuss these topics with your practice administrator and office staff. You are encouraged to take part and provide input about your practice. At the conclusion of the on-site assessment, a Risk Resource Advisor will discuss preliminary findings, with a written report to follow.

Providing Sound Advice

ProAssurance is committed to helping you implement risk reduction strategies post-assessment. Advisors stand ready to assist you with follow-up questions and next steps. Follow-up assessments can also be scheduled.

Completing an MPSS may also make you eligible to receive a premium discount. Contact a Risk Resource Advisor for more information. To schedule an on-site risk assessment, call the Risk Resource Department toll-free at 844.223.9648 and select option three.

Improving Your Practice from the Inside

The practice culture is a crucial element in patient safety. A safety culture survey of your medical practice can help you pinpoint opportunities for improvement, areas of high achievement, and potential for culture change. The survey is conducted electronically.

Culture surveys may assess:

  • Patient safety and quality issues
  • Teamwork
  • Leadership support for patient safety
  • Work pressure and pace
  • Staff training
  • Standardization of processes
  • Effective communication among leadership and staff

Based on the survey results, your Risk Resource Advisor will offer suggestions and outline steps for further improvement. The results are compiled and analyzed in a report provided to your practice. Findings may be presented to practice leadership to provide direction on enhancing a robust patient safety program.

Additional Training and Risk Resources

You and your staff gain practical and lasting resources to help you navigate the changing healthcare environment. Office training is available on various risk topics, such as documentation basics, effective patient relationships, and social media risks in your physician practice.

To enhance patient care and reduce the likelihood of claims, cutting-edge loss prevention and education programs are provided with your medical professional liability policy. ProAssurance offers Resources in the Secure Services Portal (SSP) with sample forms, online education, and more.

Your practice needs are unique. Risk Resource Advisors tailor their professional liability insurance recommendations to what’s most important to you.

Treated Fairly® Pledge

Your valuable opinions, combined with our knowledge of risk and financial stability, allow us to provide the kind of support you need. Risk Resource Advisors work with you to identify risks and develop goal-oriented solutions. Choose an insurer who listens and understands—it’s only fair. 




Contact a Risk Resource Advisor

To request a Medical Practice Site Survey, or for other risk-related questions, please call a Risk Resource Advisor at 844.223.9648, or email

Two Minutes: What's the Risk? On-Site Risk Assessments

Risk Resources for Insureds

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