ProAssurance

Two Minutes: What’s the Risk? Patient Complaints

A successful medical practice strives for patient satisfaction, but patients may still complain about care received or some other aspect of a medical practice.

In Patient Complaints (2m: 28s), Joanne Simmons, Senior Risk Resource Advisor for ProAssurance, offers suggestions for how a practice might generally respond to a patient complaint. With careful attention to the issue, good communication, and consideration for possible resolutions, you may reduce your risk exposure and possibly find patient satisfaction again.