Hurricane Florence and Your Liability Coverage

Notice to Policyholders

As North Carolina, South Carolina, and surrounding states prepare for and recover from Hurricane Florence, ProAssurance stands ready to provide our insureds with information and assistance to help with related professional liability issues and concerns.

As this storm seems certain to interrupt business, ProAssurance’s service teams are committed to treating you fairly with flexibility regarding receipt of payments, return of renewal applications, and similar operations.

We additionally pledge to stay informed of and comply with directives from the state regulators. We’ll keep you updated as well by posting state departments of insurance orders/statements on this page.

Frequent questions to our Risk Resource Advisors following extreme weather events are for missing or damaged medical records; software; destruction of stock medications, vaccinations, or immunizations; notifying patients if the practice is unable to provide care at scheduled appointments, etc. Call our Risk Resource information line at 844.223.9648, Option 1. Questions may also be emailed to

For other concerns regarding your professional liability policy related to the effects of Hurricane Florence, please contact the following:

  • Claims Questions: 877.778.2524
  • Coverage Questions: 800.252.3628
  • All Other Questions: 800.282.6242

Departments of Insurance Orders/Statements

ProAssurance continually monitors statements from Departments of Insurance for Orders, Bulletins, and Directives related to professional liability coverage and our insureds. We will continue to monitor the situation and will post updates to this page.

Insured physicians providing medical care or contemplating aiding victims should be aware that their professional liability insurance is in effect, including volunteer efforts.

North Carolina and South Carolina Departments of Insurance have issued the following statements concerning the hurricane:

South Carolina Orders: