Risk Management Guidelines

Your role in today’s healthcare environment is complex. We have identified commonly encountered areas of medical professional liability risk, and provided helpful advice on reducing your potential for liability in these areas. The Risk Management Guidelines serve as a handbook to help you implement foundational risk management strategies.

The physician guidelines cover topics including:

  • Incident/claim reporting
  • Practicing good communication skills
  • Patient complaints
  • Disclosure of adverse outcomes
  • Obtaining informed consent
  • Medical record documentation and storage
  • Implementing tracking systems
  • Adopting policy and procedure manuals
  • Medical emergency planning and training
  • Confidentiality (HIPAA) and resources
  • Terminating the physician-patient relationship
  • Moving your practice location
  • Retiring from your practice
  • Office staff standards
  • Phone call procedures
  • Texting and email procedures
  • Billing and collection tips
  • Rescheduling appointments
  • Medication and prescription risks

Healthcare facilities' guidelines cover topics including:

The guidelines cover topics including:

  • Using your Guidelines
  • Leadership
  • Quality Management
  • Patient Rights
  • Medical Staff
  • Documentation and Medical Records Management 
  • Enviroment of Care
  • Emergency Services
  • Surgical Services and Anesthesia
  • Behavioral Health
  • Medication Safety 
  • Diagnostic Testing
  • Discharge Planning
  • Telemedicine

By following our guidelines, you and your medical staff can improve patient safety, reduce liability exposure, and implement practices and procedures to assist in supporting a strong defense in the event of litigation. Helping you adapt to a changing medical environment and increasing the control you experience is a top priority of our Risk Management department.



Risk Management Guidelines for Physicians

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Risk Management Guidelines for Healthcare Organizations

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Contact a Risk Management Advisor

If you have a risk management question and would like to speak with a Risk Management Advisor, call 844-223-9648 or email RiskAdvisor@ProAssurance.com.

Report a Claim

To report a claim, please call our toll-free Claims Intake Hotline at 877-778-2524 or email ClaimsIntake@ProAssurance.com