As a ProAssurance insured, you can—at your convenience—take any of a dozen seminars at no additional charge from the convenience of your device screen. Learn about enhancing patient safety and reducing risk while earning CME credit for successful completion of any program not previously taken. And you also may be eligible for a one-time premium credit per seminar up to a defined maximum, depending on the program through which you are insured, and the state in which you practice.
Sign in to the secure portal to take any of the current physician online seminar offerings:
Consider the different ways healthcare providers communicate today: telephone, text, email, faxes, video conferencing, and patient portals, just to name a few. As the ways in which healthcare providers communicate expand, it’s important to ensure communications are effective.
George Bernard Shaw famously said, “The single biggest problem in communication is the illusion that it has taken place.” Just as good communication leads to improved patient outcomes, a breakdown in communication can lead to patient injuries, delays in care, and potentially even litigation.
Sound Medicine: The Impact of Communication in Healthcare examines the various ways in which some of those communication breakdowns have occurred. In this presentation, physicians share examples of how communication issues have affected their patients and their own practices. Learn about various risk management strategies to improve communication and improve patient outcomes.
Please note: You cannot receive premium credit for this two-hour online program if you have already attended the live version of this seminar for premium credit.
For many patients, pain is an isolated and temporary condition that can be treated and relieved. Other patients experience chronic pain which can not only be debilitating and complex to treat, but may lead to stress, anxiety, depression, and addiction. In this presentation, Dr. Daniel Doleys, PhD., reviews the basic principles of pain and explores advanced concepts related to chronic pain management.
According to the Centers for Disease Control and Prevention, the U.S. is in the midst of an epidemic of drug overdose (poisoning) deaths. Since 2000, the rate of deaths from drug overdoses has increased 137%, including a 200% increase in the rate of overdose deaths involving opioids (opioid pain relievers and heroin). Responsible opioid prescribing is an important part of any medical practice. This activity is designed to address the assessment, treatment options, and safe opioid prescribing practices for treating chronic pain patients.
Good is no longer “good enough” in healthcare today. We now live in an Experience Economy where clinical and operational excellence is assumed, but service excellence is expected and demanded. Patients want to be cared for but they also demand to be handled with care. And they want it delivered constantly … in a culture of always. They want you to treat their illness while also treating them as unique individuals. And if they don’t get both, they will send a clear message on their patient satisfaction survey. Or worse, they’ll take their business elsewhere. But before they leave, they will make sure they tell 400 of their closest Facebook friends of their not-so-great experience. And if any medical mistake is made along their way … they will call their lawyer!
In this dynamic presentation, Jake Poore, Chief Experience Officer of Integrated Loyalty Systems, will share the secret sauce: how to engage physicians, leaders, and staff on how to lead the way to creating a legacy of world-class patient experiences and workplace cultures.
Big data is changing many aspects of our everyday life. Companies like Google, Amazon, and Facebook use algorithms to predict which movies you like to watch or foods you like to buy. Similar methods and data management infrastructure are also being applied to medicine. The use of big data and the application of the latest technologies may create potential medical malpractice risks. Physicians should understand the issues associated with the use of technology during the course of treating patients.
Due to an increasing number of reported healthcare industry data breaches, physicians and organizations need to identify current and potential threats to patient health information confidentiality. The lack of personnel and resources available to conduct risk assessment–and the ability to respond in a timely manner to privacy and security concerns–can negatively impact physicians and their healthcare organizations.
Research suggests 43.8 million American adults suffer from a mental health disorder each year. It is critical that physicians and other healthcare professionals understand the risks associated with treating behavioral health patients to effectively address the increased number of violent incidents in healthcare settings. This course will explore the prevalence and risk factors associated with behavioral health patients,suggesting enterprise-wide risk management strategies to increase patient safety.
In 2009, plaintiff’s attorney Don Keenan—along with trial consultant David Ball—published a book titled Reptile: The 2009 Manual of the Plaintiff’s Revolution. The book was largely a response to the waves of tort reform sweeping the nation. However, it also codified a new aggressive approach used by the plaintiff’s bar against individual and institutional defendants.
“The Reptilian Technique” noted in the book has been employed effectively by plaintiffs’ attorneys in high damage cases (including medical liability litigation).
Based in part on the work of neuroscientist Dr. Paul D. MacLean, this technique employs a fast-paced, aggressive, and adversarial cross-examination of the defendant physician. Not only is this approach designed to elicit an admission of a breach in the standard of care, but also to trigger the danger sensors of the “Reptilian Brain” (or “R-Complex,” in Dr. MacLean’s language).
The “R-Complex” represents the oldest part of our brain, which is shared by both humans and reptiles. It is responsible for many instinctual fear-based reactions, including the “fight or flight” response. In the words of those who use this technique, “When the reptile sees a survival danger, even a small one, she protects her genes by impelling the juror to protect not only the plaintiff, but the juror, his or her family, and their entire community from this danger.”
This program examines “The Reptilian Technique” and its potential impact on medical professional liability claims. It also discusses proven strategies to assist defendant physicians when faced with this approach.
From an ethical and professional perspective, holding a disclosure conversation after an adverse event is the right thing to do. Many physicians remain concerned, however, about possible legal ramifications from a poorly conducted disclosure conversation. It’s common for physicians to wonder:
This seminar is designed to assist you in answering those questions.
Change is challenging, especially when it involves something as enormous as the healthcare system of the United States. Change also can bring significant opportunities for those who understand its drivers and directions—and can bring innovation and creativity to the challenge. This session will explore these themes and how leadership can unlock the opportunities of this three-trillion dollar sector.
Over the last decade, practitioners have focused on improving patient safety around quantifiable issues such as medication errors and wrong-site surgery. Diagnostic errors have received less attention despite prevalence in research and malpractice claims. This presentation reviews the epidemiology and etiology of diagnostic error and presents a case study with analysis highlighting the cognitive and systemic issues leading to misdiagnoses. The conclusion summarizes what providers can do to help limit diagnostic error.
This seminar focuses on the challenges posed by providing services to patients who do not speak English as their primary language. Under Title VI of the Civil Rights Act, physicians are required to treat patients with a limited ability to read, speak, write, or understand English to the same degree as they would other patients. This seminar will help you improve patient care and comply with legal requirements.
This seminar focuses on terminating the physician-patient relationship. Failure to properly discharge a patient may lead to a malpractice lawsuit. During this seminar we will: explore some of the legal and ethical ramifications; recommend a process for discharging patients; and answer some of the most common questions regarding patient termination. Completion of this seminar will provide tools to help minimize a physician's risk of patient abandonment claims.