Claims Intake Line: 877-778-2524
Claims Intake Line: 844-466-7225, option 5
Whether calling or emailing, in order to ensure a thorough first notice of incident, claim or suit, please provide the information listed below. A Claims Specialist will contact you within two business days.
If you require immediate assistance outside of business hours, our Claims department regional leadership will work with you to coordinate an action plan.
Gina Harris, Regional Claims Executive, West (orange)
Laura Ekery, Regional Vice President, Southwest (red)
Mike Severyn, Regional Claims Executive, Midwest (light green)
Frank Bishop, Regional Claims Executive, Southeast (dark green)
Mark Lightfoot, Regional Claims Executive, Northeast (purple)
Cyber liability protection with CyberAssurance Plus is included in certain healthcare professional liability policies, and expanded cyber coverage is offered through ProSecure. Both are underwritten by Tokio Marine HCC, formerly NAS Insurance Services, LLC.
In addition to the ProAssurance Claims Intake System, cyber claims can be reported directly to Tokio Marine.
Having the following information and documents at hand will help save you time.
Contact us immediately if:
The sooner we are aware of medical incidents that could potentially lead to legal proceedings or patient complaints, the better. Situations which may lead to a claim include:
ProAssurance will assign a Claims Specialist to work closely with you and your assigned defense counsel. They will maintain ongoing communications and attend interviews, depositions mediations, and trials to help ensure the best defense of your claim.
A ProAssurance defense is like no other. We choose your legal defense team from a select group of defense attorneys experienced in healthcare professional liability litigation—with a track record and expertise in the specific type of malpractice related to your case. Our Claims Specialists have extensive knowledge of local claims, legal, and professional liability environments to help prepare an optimal defense.
Your Claims Specialist will assist you with every aspect of the claims process. For basic information, review our list of claims dos and don'ts.